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Communities > Diagnostic & Analysis System > MaxiSys > i tried connecting to a 2014 npr, cant g...
i tried connecting to a 2014 npr, cant get live data?

3615 Views 17 Replies Latest reply: 2016-01-18 09:17:17


  •   Level 2   
    (23) points
    JTesta
    2016-01-09 17:58:03
    Can get ecu id, read and clear codes but when I try to get data it says no comm.
    Reply

  •   Level 9   
    (3413) points
    Support02

    2016-01-11 09:44:00 (Reply to:JTesta)

    What's this vehicle? npr? If possible, could you please collect a datalog for this problem?
    Reply

  •   Level 2   
    (23) points
    JTesta
    2016-01-11 17:13:53 (Reply to:Support02)
    I've tried sending 2 logs both failed and neither are in the "unsent" folder. I am very
    unhappy with this tool so far. Data rates on vehicles it does work on is horrible.
    Reply

  •   Level 2   
    (23) points
    JTesta
    2016-01-11 18:08:09 (Reply to:Support02)
    Do datalogs go to specific departments based on the vehicle being scanned? I've tried
    sending 4 logs now and they all fail. A ford and a gm log both sent fine
    Reply

  •   Level 9   
    (3413) points
    Support02

    2016-01-12 09:19:04 (Reply to:JTesta)

    we received Ford and Isuzu datalog files. But there is no description in your Ford. What's the problem? Could you please send email to support@autel.com.
    Reply

  •   Level 2   
    (23) points
    JTesta
    2016-01-12 10:18:06 (Reply to:Support02)
     The ford was sent by accident. I was seeing if it was a car line sending problem. At first it wasnt going either. Then it went, then isuzu went. It was weird
    Reply

  •   Level 2   
    (23) points
    JTesta
    2016-01-12 15:02:22 (Reply to:Support02)
    How will I know you've found a problem? Will I get a notification of any kind?
    Reply

  •   Level 9   
    (3413) points
    Support02

    2016-01-13 06:25:00 (Reply to:JTesta)

    Our engineer is checking this problem. Once got result, our support will inform you via Email and dataloging page (Maxisys->Data Manager->Data Logging)
    Reply

  •   Level 3   
    (66) points
    le houx

    2016-01-14 13:54:45

    I took can't read live data on a vauxhall astra, I've saved the data log but it won't send ! Its saying check network connection but its all ok .
    Clicking icon top right any advice ?
    Reply

  •   Level 2   
    (17) points
    ArmyChief

    2016-01-14 22:10:44 (Reply to:Support02)

     Please fix Isuzu...Jim Testa is a diesel guru and NEEDS Isuzu support!
    Reply
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